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We sincerely apologise for the inconvenience this may have caused. Moreover, all our food within our hotel are freshly prepared and cooked daily by our Chefs. We sincerely apologise for your experience and assure you that there is ample amount of fresh food to prepare meals for our guests throughout the day. This is the first report we have received but please rest assured, we have informed our Catering teams to ensure all guests are served and meals are prepared during restaurant hours.
If you would like to discuss any issues relating to your stay further, please do not hesitate to contact us directly at info imperialhotels. Assuring you of our best intentions at all times. Ulverston, United Kingdom 23 contributions 4 helpful votes. Convenient location. Breakfast was really good with a good choice of cereals,fruit,pastries and full english. The only problem was a lack of plug sockets, but you can unplug the tv if you need to! Date of stay: September Value. Room Tip: Hairdryer in room.
Dear Guest, Thank you for your 5-star review of our Imperial Hotel! We are extremely pleased to hear that you had a fantastic stay with us and particularly enjoyed our central location, close to many theatres. We are also delighted that we were able to provide you with a good start to the day with our English breakfast, offering plenty of choices to choose from. Your feedback will certainly be shared with our team to ensure they receive the praise they deserve and that the best standards are maintained for all guests.
We thank you for choosing to stay at our Imperial Hotel and look forward in welcoming you back soon. Katzje wrote a review Oct Brecht, Belgium contributions 21 helpful votes. Not the best but okay. Old fashioned but clean. Daily new sheets and towels. Great breakfast buffet but mostly very unfriendly staff at the breakfast. On the other hand the cleaning staff, the front desk and the porters are very helpful. Date of stay: September Trip type: Traveled with family.
Dear Guest, Thank you for taking the time to post a review regarding your recent stay at our Imperial Hotel. We are glad to hear that our Concierge team were helpful and that our Reception team were able to provide you with excellent hospitality service by providing an alternative room for your stay. However, we are disappointed to hear of your experience that you had during breakfast and apologise if you felt our staff came across as dismissive. We have passed your feedback on to our Catering team to ensure extra training will be provided, making sure our staff provide a welcoming and helpful service for all guests.
Guest service is of paramount importance to us and we apologise for any lapse in our usual standard of service. Please do not hesitate to contact us directly if you would like to discuss any issues relating to your stay further. We hope to have the opportunity again to welcome you back soon. Garth J wrote a review Oct Shrewsbury, United Kingdom 58 contributions 19 helpful votes. I think I reviewed this hotel c. I heard or was told it was getting refurbished.
Byron Hotel London
Sadly this has not been the case. Our room was basic to say the least. The wallpaper was torn and marked. The paintwork was marked and worn completely away in places. The beds were very low and basic. For us not a particular problem but in this day and age you expect more. About the only thing that seemed ok was the carpet. There is a large bar area which also serves light refreshments and you can go through to the neighbouring hotel all in same ownership for a carvery.
Nothing special but ok. Breakfast is served in their own restaurant on the first floor but this was certainly not open in the evening while we were there. Staff were pleasant enough.
So yes the location remains of course very convenient for getting around London and prices were reasonably competitive but the rooms are just depressing and we will not be returning until we definitely know they have been refurbished. Date of stay: October Value. Previous Next 1 2 3 4 5 6 …